Welcome to LightMed

Customer Service Report

Please use this Contact page to report all Service Issues such as a request for service advice or assistance, supply of parts to repair a product and in the event that you have some parts to return to LightMed whether they be for repair, exchange or credit.

Please ensure that all fields are completed for the report you are sending.

1.Contact Information
1.1 Customer or Distributor name:
1.2 Contact name:
1.3 Fax number:
1.4 Phone number:
1.5 E-mail address:
2.System details
2.1 Model number:
2.2 Serial number:
2.3 Installation date:
3.Type of Report
3.1 Request for help	Yes(Record details below Section 4) No
3.2 Request for parts	Yes(Record details below Section 5) No
3.3 Return of parts	Yes(Record details below Section 6) No
3.4 Urgent	Yes No
4.Request for help
4.1 Was there any patient injury? Yes No
4.2 Please describe the problem:

4.3 What have you done so far?

4.4 How long has the problem existed?

4.5 Is the System working now? Yes No
5.Request for parts
5.1 What parts do you require?(Give part number if you know them)

Why do you want the parts?
5.2 For Spare part stock Yes(Send purchase order) No
5.3 To repair a System Yes(Complete Section 4) No
6.Return of parts
Please write down the parts you want to return to LightMed.

Add: No. 1-1 , Lane 1, Pao-An St. Sec. 3 , Shulin City , Taipei 238, Taiwan
Tel: +886-2-2688-1726 Fax: +886-2-2676-4920