Service Expert

Job Summary

Company: LIGHTMED USA INC.

Job Title: Service Expert

Department: Service Department

Reports to: Global Service Manager

 

 

We are looking for Service Expert. The goal of this position is to repair, maintain and troubleshoot products; to respond to customer complaints, requests and inquiries in a professional and timely manner. Work activities may include the coordination, installation, de-installation, relocation, service and service upgrades.

 

Main Duties and Responsibilities:

  • To answer phones, provide troubleshooting information, report and analyse customers’ information and needs, issue billing details and open and close customer accounts.
  • To provide specific information regarding the services, products or materials offered by a company.
  • Carry out installations and repairs on sites.
  • Interacting with clients to solve their issues.
  • Checking existing problems.
  • Teaming up with other professionals.

 

Expected Competencies & Qualifications:

  • BA/BS degree preferred in electrical or electronics engineering.
  • Minimum 3 years’ experience in customer service of medical device company.
  • Verbal and written communication skills, thorough knowledge of product, multi-tasking.
  • Having good mechanical skills.
  • Having excellent problem-solving abilities

The job offers a great work environment with growth opportunities and comprehensive training program to all our employees, supported by a competitive benefits package that includes:

  • A competitive salary package of US $ 43,000 a.
  • An incentive program based on key performance indicators that drive our business.
  • Medical Insurance.

Job Type: Full-time

Salary: $43,000.00 /year

United States

San Clemente, California

1130 Calle Cordillera
San Clemente, CA 92673
USA

phone 949-218-9555

fax 949 218 9556

Japan

Tokyo, Japan

3F Orchis-Takebi, 2-Chome 22-1
Hatagaya, Shibuya, Tokyo 151-0072
Japan

phone +81 3 5333 2411

fax +81 3 5333 2412